Refund Policy

Refund Policies:
If a purchaser wishes to return a Non-Pasteles item, we must receive the items along with the purchasers phone number, via trackable delivery FedEx, UPS, etc, certified mail. Puerto Rico Pasteles.Com will contact the purchaser to confirm, at that time the credit will be issued to the cardholder.

Lost Stolen:
Puerto Rico Pasteles is not responsible if items are lost or stolen after it is received. However, please notify us if this does occur.

Pasteles  product shipped directly to recipient:

Puerto Rico Pasteles.Com guarantees every product in our catalog to provide 100% Happiness. Your  package will arrive in either a frozen or chilled state. Packages containing PASTELES are guaranteed to arrive cold. If you are unsure whether your pasteles are not chilled upon arrival, we ask that you call us immediately at (787-304-5201), during business hours, and a customer service representative will assist you.

If recipients have any questions, problems or concerns regarding an order, we ask that you notify us immediately for assistance, or by the next day after receiving your order. Puerto Rico Pasteles hours of operation are: Mon. - Fri. 11 a.m. - 10 p.m. ET. Our offices are closed for major holidays. If Puerto Rico Pasteles.Com has made a mistake on your order, we will replace the necessary items, issue a gift certificate for their value or issue a credit to the cardholder for the amount of the items in question. If you are not fully satisfied with your order, please call us and speak to a customer service representative. We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging until you are completely NOT satisfied with the product. On occasion, Puerto Rico Pasteles.Com may deem it necessary to have the package and contents returned to us for inspection.