If a purchaser wishes to return a Non-Pasteles item, we must receive the items
along with the purchasers phone number, via trackable delivery FedEx, UPS, etc, certified mail. Puerto Rico Pasteles.Com will contact the purchaser to confirm, at that time the credit will be issued to the cardholder.
Puerto Rico Pasteles is not responsible if items are lost or stolen after it is
received. However, please notify us if this does occur.
product shipped directly to recipient:
Rico Pasteles.Com guarantees every product in our catalog to provide 100%
Happiness. Your package will arrive in either a frozen or chilled
state. Packages containing PASTELES are guaranteed to arrive cold. If you are
unsure whether your pasteles are not chilled upon arrival, we ask that you call
us immediately at (787-304-5201), during business hours, and a customer service
representative will assist you.
recipients have any questions, problems or concerns regarding an order, we ask
that you notify us immediately for assistance, or by the next day after
receiving your order. Puerto Rico Pasteles hours of operation are: Mon. -
Fri. 11 a.m. - 10 p.m. ET. Our offices are closed for major holidays. If Puerto Rico Pasteles.Com has made a mistake on your order, we will replace the necessary items, issue a gift certificate for their value or issue a credit to the cardholder for the amount of the items in question. If you are not fully satisfied with your order, please
call us and speak to a customer service representative. We reserve the right to
conduct an investigation into claims that are potentially fraudulent. Please
do not discard any packaging until you are completely NOT satisfied with the product.
On occasion, Puerto Rico Pasteles.Com may deem it necessary to have the package
and contents returned to us for inspection.